Microsoft Teams: Clearing Cache

If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help.
When upgrading to the new Teams, you may need to clear the cache before it is available. 

Note:
You won't lose any user data by clearing the cache.
Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.

Clear Teams cache in Windows

When you reset the Teams app, the app data will be deleted. This includes any personalization settings that you might have configured.

  1. Type settings in the search box, and then select the Settings app from the results.
  2. Select Apps > Installed apps, and then type Microsoft Teams in the search box.
  3. Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
  4. In the Reset section, select Reset.
  5. Restart Teams.

 

Clear Teams cache in macOS

 

  1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
  2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
  3. Enter the following command, and then press Return:
  4. rm -r ~/Library/Application\ Support/Microsoft/Teams
  5. Restart Teams.​​​​

More Information

More information can be found in the following Microsoft article:

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