VPN: How do I connect to the VPN on Windows?

Compatibility

Please check your Windows Operating System for compatability with the below chart -

NOTE: if your Operating System does not appear in the chart below then it is not compatible with GlobalProtect and you will need to update your current Operating System.

For a more indepth and up to date assessment of compatibilty, please go to GlobalProtect

Installing GlobalProtect VPN Client

VIU-Issued Computer
Personal Computer

Changes to Windows Login Page

After you install GlobalProtect and restart you may see a difference in your Windows Login Page depending on your version of Windows 10 & 11

If you are prompted to Sign-in to your computer using GlobalProtect, instead click on Sign-in Options.
Note: You cannot sign into a personal computer with your GlobalProtect credentials.

Please select the login method that you normally use to access your computer. (Pin or Password) Then log into your computer. In most cases, you will only be required to change the Sign-in option once.

Connecting to the VPN

  1. Open the GlobalProtect agent by clicking on the “globe” icon in the notification area (see screenshots below)
    GlobalProtect Icon on Windows

  2. If you are asked for the portal address, enter vpn.viu.ca and click Connect
    Portal Address

  3. Enter your VIU username (e.g. doej) and password. Then, click Sign In.
    GlobalProtect Sign In
    Note: Your username will be saved but your password will not. This must be entered each time you connect to the VPN.

  4. You should now be connected to the VPN.

Checking the Status of Your VPN Connection

  1. To check the status of your VPN connection, click on the “globe” icon in the notification area (see screenshots below)
    GlobalProtect Icon on Windows

  2. You should see the following screen if you are connected to the VPN:
    GlobalProtect Status Step 2 Windows

  3. You should see the following screen if you are disconnected from the VPN:
    GlobalProtect Status Step 3 Windows

Disconnecting from the VPN

  1. Click on the “globe” icon in the notification area (see screenshots below)
    Windows:
    GlobalProtect Icon on Windows

  2. Click Disconnect
    GlobalProtect Disconnect

Report IT Issue Print Article

Details

Article ID: 1552
Created
Fri 7/23/21 3:24 PM
Modified
Wed 6/21/23 10:08 AM

Related Services / Offerings (1)

Use this form to report an issue with VIU technology.