Step 1
Getting Admin on Papercut. If you are an area assistant and you do not have admin permissions on your Papercut account then you should send a request to ithelp@viu.ca to gain access. You can make sure you have access to your shared account in the "Accounts" option on your Papercut dashboard. After you are given Admin access follow this link to get to your log in page. Papercut login
Step 2
Once you have admin access your dashboard should look like this.
Once you see these options click on the "Users" option.
Step 3
Once in the users list type the employee's name into the quick find search bar. Which should be near the top left of the page. Click on their name when you see it listed below the search bar.
Step 4
You should now be on their account page, scroll down until you can see their "Account Details" and "Account selection" options.
Step 5
Now make sure the account permissions are set up like the image above, make sure that the "Restricted" option is not selected. Now scroll down to the bottom of the page and click the "Apply" Button to confirm the changes.
Step 6
Now you'll need to go into the "Accounts" Tab and search for the work order you want to give them access to in the "Quick Find" search bar
Step 7
Once you have searched and found the print order click the "Security" option and scroll down to the "Users" panel. Using the search bar below the panel type in the employee's name and click their account once you see the option below the search bar.
Step 8
Once you have the account selected click the "Add" button and now the employee should have access to the work order. If there any issues please feel free to contact ithelp@viu.ca
Do you need to remove an employee's access to a shared print order?
Instructions to remove someone's access to a shared print account can be found here.