Microsoft Teams: Clearing Cache

If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help.
When upgrading to the new Teams, you may need to clear the cache before it is available. 

Note:
You won't lose any user data by clearing the cache.
Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.

Clear Teams cache in Windows

1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows logo key  +R.
3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
5. Restart Teams

Clear Teams cache in macOS

1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
3. Enter the following command, and then press Return:
4. rm -r ~/Library/Application\ Support/Microsoft/Teams
5. Restart Teams.​​​​

More Information

More information can be found in the following Microsoft article:

• Clear the Teams Client Cache