Voice Impersonation (Vishing) Attacks

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We are seeing more voice impersonation (vishing) scams targeting Post‑Secondary schools in BC. Attackers now use AI‑made voice recordings to sound like real employees.

How the Scam Works

  • The attacker gets a short recording of someone’s voice (from voicemail, public videos, or social media).
  • They fake their caller ID, so the number looks real.
  • They play the AI‑made voice clip to pretend to be that person. Then they switch to a script and try to make you do something urgent, like:
    • Approving 2SV codes
    • Resetting passwords
    • Approving payments
    • Sharing private information (like SINs, credit cards, or banking info)

Why It Works

  • The call sounds like it’s from someone you know.
  • Because the scam happens over Teams Calling or your cell phone, normal email security tools can’t detect it.
    • There are no strange links, emails, or attachments to warn you.
  • The scam uses trust and pressure to make you act fast.

How to Protect Yourself

  • Don’t trust a caller just because the voice or caller ID looks real, both can be faked.
  • Always verify using another method: Teams chat, a known‑good phone number, or email.
  • Never approve 2SV/MFA codes, password resets, or changes to sensitive info based only on a phone call.
  • Watch for red flags: urgency, authority, or pressure to act quickly.
  • Treat suspicious calls the same way you treat a phishing email.

Additional Information

The Government of Canada and UBC have also published guidance on how these scams work if you would like to know more:

Details

Details

Article ID: 14448
Created
Wed 2/4/26 2:02 PM
Modified
Wed 2/4/26 2:41 PM