Another "Pending Message" Phishing Scam

Summary

Cybercriminals are sending fake emails that look like official spam filter or "secure message" alerts. These emails claim you have important messages waiting, like unpaid invoices or tax documents. They try to trick you into clicking a "Move To Inbox" button. If you click it, you are taken to a fake login page designed to steal your username and password. This article explains how to spot the red flags and keep your account safe.

Body

Wait, That Was a Test!

You clicked a simulated phishing link as part of our Security Awareness Program. We want to help you learn how to spot these in the future.

Do not worry! This was only a simulation. Nothing bad happened and you do not need to change your password. We are here to help you learn, not to punish.

Let Us Break Down This “Pending Message” Phishing Email

From: Secure Message System <swaim@doctorican.org>

Red Flag Number One: Mismatched Sender Address

The display name shows Secure Message System, but the actual sending address is swaim@doctorican.org. A legitimate system notification from the university will originate from an official internal domain, not an unrelated .org address.

 
You don't often get email from swaim@doctorican.org. Learn why this is important
 
 
External Email: This email was sent from outside VIU. Treat links and attachments with extra caution.
 

Red Flag Number Two: System Warning Banners

The email client displays two warning banners at the top of the message. The banners notify you that the sender is external and unfamiliar. A legitimate internal email delivery system from the university will not trigger an external warning banner.

Failure Delivery Messages
Email Delivery Reports For your.name@viu.ca

Status Subject Date Time
Pending Urgent: Invoice Overdue 05/18/2026 08:14 AM
Pending RRSP Statement and Contributions 05/19/2026 11:22 AM

Red Flag Number Three: Psychological Manipulation

The subjects of the pending emails are Urgent: Invoice Overdue and RRSP Statement and Contributions. Attackers choose these subjects to trigger anxiety and financial curiosity. They want to pressure you into acting quickly without thinking.

Red Flag Number Four: The “Move To Inbox” Button

This button is the payload delivery mechanism. Hovering your mouse over the button without clicking would reveal a link pointing to a credential-harvesting site. Real university systems do not request you to move files directly to your inbox.

Mail Encrypted by viu.ca All Rights Reserved. | If you do not wish to receive this message Unsubscribe

Red Flag Number Five: Contradictory Footer

The footer claims that the message was encrypted by viu.ca. The attackers include this note to build legitimacy. However, the claim contradicts the external sender address at the top of the email.

What Is the Number One Thing I Could Do

The number one thing you can do is treat your Inbox(es) like a school zone. Slow down when reading and acting on email.

We are all used to driving 10 km/hr over the speed limit on the highway. That behaviour can translate into our work. We are all super busy, and our attention is split. It is easy to be on autopilot without taking a moment to pause and think about what we are doing. However, I suspect none of us speed in a school zone. We slow down because of the heightened risk and greater impact of making a mistake on that stretch of road.

Email is the highest risk area of your job for being exploited and manipulating you into granting access to or sharing sensitive information.

What Should You Do Next Time?

Is That "Missed Email" Warning Real? What to Look For
  • Stop and read the banners. Treat external email warning banners as yield signs. If an email claims to be internal but has an external warning banner, it is almost certainly malicious.
  • Don't click to verify. Open your browser and check your quarantine safely using our official guide: How do I manage quarantined messages in Outlook?. If you need help, reach out to the IT Helpdesk.
  • Question urgency. Ask yourself: Is this really urgent, or is someone trying to rush me?
  • Report it. Use the Report button in Outlook for suspicious emails
  • When in doubt, contact IT. We are here to help!

Details

Details

Article ID: 15160
Created
Tue 5/19/26 5:50 PM
Modified
Tue 5/26/26 2:12 PM