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Compatibility
Please check your Mac Operating System for compatability with the below chart -
NOTE: if your Operating System does not appear in the chart below then it is not compatible with GlobalProtect and you will need to update your current Operating System.
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For a more indepth and up to date assessment of compatibilty, please go to GlobalProtect
Installing GlobalProtect VPN Client
- Go to https://vpn.viu.ca and log in using your VIU account credentials
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Click on Download Mac 32/64 bit GlobalProtect agent to download the installer
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Open the installer file (likely this will be in your Downloads folder)
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Click Continue
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Click Continue
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Click Install
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When prompted, enter your Mac’s local username and password (not your VIU credentials)
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After the installation completes, click Close
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Click Move to Trash to delete the installer
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Connecting to the VPN
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Open the GlobalProtect agent by clicking on the “globe” icon in the notification area (see screenshot below)
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If you are asked for the portal address, enter vpn.viu.ca and click Connect
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Enter your VIU email address (e.g. jane.doe@viu.ca) and password. Then, click Sign In.
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Note: Your username will be saved but your password will not. This must be entered each time you connect to the VPN.
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You should now be connected to the VPN.
Checking the Status of Your VPN Connection
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To check the status of your VPN connection, click on the “globe” icon in the macOS taskbar (see screenshot below)
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You should see the following screen if you are connected to the VPN:
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You should see the following screen if you are disconnected from the VPN:
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Disconnecting from the VPN
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Click on the “globe” icon in the macOS taskbar (see screenshot below)
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Click Disconnect
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