VPN: How do I connect to the VPN on mobile? (Android/iOS)

Compatibility

Please check your Android Operating System for compatability with the below chart -

NOTE: if your Operating System does not appear in the chart below then it is not compatible with GlobalProtect and you will need to update your current Operating System.

For a more indepth and up to date assessment of compatibilty, please go to GlobalProtect

Please check your iOS Operating System for compatability with the below chart -

NOTE: if your Operating System does not appear in the chart below then it is not compatible with GlobalProtect and you will need to update your current Operating System.

For a more indepth and up to date assessment of compatibilty, please go to GlobalProtect

Installing the GlobalProtect VPN Client

1. Download the GlobalProtect app from the Google Play Store (Android) or App Store (iOS)

2. Open the GlobalProtect app from the Android or iOS home screen

3. Type in vpn.viu.ca in the "Address" field, then click Connect
   

4. GlobalProtect will ask if it can configure your VPN settings. It should look like one of the screenshots below. Click Allow or OK.
   
   
   

5. Enter your VIU email address (e.g. jane.doe@viu.ca) and password, then click Sign In
   

6. You are now connected to the VPN
   

Connecting to the VPN

1. Open the GlobalProtect app from the Android or iOS home screen

2. Tap the shield icon to connect
   

Checking the Status of Your VPN Connection

1. Open the GlobalProtect app from the Android or iOS home screen

2. You should see the following screen if you are connected to the VPN:
   

3. You should see the following screen if you are disconnected from the VPN:
   

Disconnecting from the VPN

1. Open the GlobalProtect app from the Android or iOS home screen

2. Tap the shield icon to disconnect