Teams Calling: Step-by-step guides for common functions

This page provides links to quick step-by-step walkthroughs for the most commonly used Teams Calling functions. Each link below will take you to the official Microsoft guide for the relevant function or feature. 

Basic Calling Operations

• Get to know the calling experience: High level guide to the basic layout  and controls for Teams Calling. 
   
• Start a call from a chat: How to make private on-on-one or group calls from within a Teams chat. 
   
• Use the dial pad to make a call: How to initiate a Teams call using the app's built-in dial pad.
   
• Answer a call: Instructions on how to answer an incoming call in Teams. 
   
• Add someone to a Teams call: How to bring in a new participant to an existing call.
   
• Merge calls: Take 2 calls to different recipients and make them one call. 
   
• Put a call on hold: Need a moment away from the call but don't want to end it? Start here. 
   
• Park a call: Calls can be parked if you need to move between devices or transfer them to another recipient. 
   
• Transfer a call: If you need to transfer a call to another Teams Calling recipient. 
   

Teams Calling settings and call management

• Access Teams calling settings: Follow these steps to check or change any of your Teams calling settings. 
   
• How to check your voicemail: Learn how Teams calling handles familiar voicemail settings and functions. 
   
• View your Teams call history: Need to know who called you and when? Check here.