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Follow the steps below to view and update your IT Tickets in the IT Client Portal
Submit a ticket to IT first
Before you can view or update your tickets in the IT Client Portal you will need to submit your IT request by e-mail to ithelp@viu.ca first. This will automatically create a new IT ticket in our system and you will receive a notification reply.
View a list of your IT Tickets
- To access the Ticket Requests page, go to https://technology.viu.ca
- Click on the “My Requests" Button
- Use your VIU Credentials to sign-in if you are prompted
- Your Ticket Requests will show in a list at the bottom of the page along with a search area at the top.