How do I notify IT or a Contact from a Ticket?

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Sign-in to https://technology.viu.ca, click on the My Requests button to go to your tickets, then click on the ticket you wish to update
Scroll down the page and then click the Comment button.
A Comment button a Notify and Comment field will appear similar to below:
If you want to notify a Contact or IT employee or IT group in the ticket of your update then click the Notify field and select which Contacts to send an e-mail notification
To add your message click in the Comment field
When finished, click the Save button
This will add a new ticket note to the ticket feed which will be viewable to; you, any contact that has been added to the ticket and IT staff