How do I connect my device to VIU-SECURE?

The guidance offered in this document is to be executed by the user, at the user's own risk. Because user-owned equipment is subject to variability in capability and configuration, we cannot guarantee connectivity to VIU's network services.

Use of viu-secure is limited to active VIU students and employees, and subject to the terms and conditions specified in VIU's Policy on Use of Information Technology.

What is viu-secure?

viu-secure is the preferred wireless network available at all campuses to students and employees of VIU.

Connecting on Windows

Remove existing viu-secure and viu-guest wireless networks

  1. Click on the network icon on the notification area (lower-right by the clock), right-click on viu-secure. If the option is available, choose Forget, otherwise move to the next step.
  2. Click on the network icon on the notification area (lower-right by the clock), right-click on viu-guest. If the option is available, choose Forget, otherwise move to the next step.

Connect to viu-secure

  1. Windows 7/10: Click on the network icon in the notification area (lower-right by the clock)click on viu-secure and then click on Connect.
    Windows 11: Click on the network icon in the notification area (lower-right by the clock), then click on the arrowicon next to the Wi-Fi symbolto open the list of available Wi-Fi networks. Click on viu-secure and then click on Connect.
  2. The Network & Internet window will pop open and prompt you to enter in a username and password. Enter your VIU username  (students use their student number) and password into the appropriate fields and then click on OK.
  3. Windows will present a security alert to verify that this is a network that you wish to connect to. Click on Connect. 
  4. The Network & Internet screen will now indicate that you are connected to the wireless network.

Connecting on macOS

  1. If Wi-Fi is off, turn it on. You can do this by clicking on the WiFi icon at the top right of your Mac desktop, and select Turn Wi-Fi On in the drop-down menu.
  2. Click on the Wi-Fi icon again, and select viu-secure from the drop-down menu.
  3. Type in your username and password. Leave the mode setting at 'Automatic'. If you like, you can check the "Remember this Network" box so you don't have to log in each time you connect to the network.
  4. Click on Join.
  5. Verify the network server certificate by clicking continue.
  6. You may need to enter a password to accept the certificate changes. This is your Mac's administrator password not your VIU account password. Click on Update Settings to finalize the Wi-Fi setup.
  7. You should now be connected to the network.

Connecting on iPhone/iPad

Remove existing viu-secure and viu-guest wireless networks

  1. From the home screen of your iOS device select Settings
  2. Select Wi-Fi and make sure Wi-Fi is turned ON
  3. Press the info button next to viu-secure
  4. If the option is available, choose Forget This Network, otherwise move to the next step
  5. Press the info button next to viu-guest
  6. If the option is available, choose Forget This Network, otherwise move to the next step

Connect to viu-secure

  1. From the home screen of your iOS device select Settings
  2. Select Wi-Fi and make sure your Wi-Fi is turned ON
  3. Select viu-secure
  4. Enter your VIU username (students use their student number) and password in the appropriate fields and tap the Join button on the top right hand corner of the screen
  5. A certificate screen should appear, tap on the Trust button in the top right-hand corner of the screen
  6. You should now be connected to the network

Connecting on Android

Remove existing viu-secure and viu-guest wireless networks

  1. Open Settings
  2. Choose WiFi
  3. Press and hold viu-secure until a menu pops up
  4. If the option is available, choose forget network, otherwise move to the next step
  5. Press and hold viu-guest until a menu pops up
  6. If the option is available, choose forget network, otherwise move to the next step

Connect to viu-secure

  1. Open Settings
  2. Select WiFi
  3. Select viu-secure
  4. Set options to the following:
    Note: Some of these options may not show up on your version of Android
    Network / SSID: viu-secure
    EAP method: PEAP
    Phase 2 authentication: MSCHAPv2
    Identity: Your VIU account username (students use their student number)
    Password: Your VIU account password
    CA certificate: do not validate
    Domain: viu.ca
    Anonymous identity: leave blank

*Some phone models may need to select "Request certificate" under CA certificate option if an error shows requesting for an online certificate.

*Some phone models may need to type VIU\username in the Username field if the Domain: option is unavailable.

Details

Article ID: 1570
Created
Mon 7/26/21 3:24 PM
Modified
Sun 1/23/22 5:44 PM