How do I restore deleted files in a share or U drive?

Tags shares files
  1. Right click a share, Documents, or your U Drive from 'File Explorer' and choose 'Properties'

  2. Click the 'Previous Versions' tab

  3. Look through the list of 'Folder versions' for a date/time when you knew the file(s)/folder(s) existed and double click on it. Do not click restore as this may override files.
    Previous Versions Menu

  4. A new Explorer window will open and show you a snapshot of your U Drive or Share at the date/time you selected
    Note: Snapshots are read only, you cannot delete or move anything, any files you open will be read-only

  5. Find the file(s)/folder(s) you want to restore, select them, right click on them and choose 'Copy'
    Copy File

  6. Close the explorer window that has the snapshot open in it.

  7. Go back to the live version of the Share or U Drive and paste the file(s)/folder(s) you want to restore
    Note: You can tell which the live version is by looking at the address bar at the top of the explorer window, the snapshot version will show a date/time in the address bar, the live version will not

  8. Right-click on a blank area of the folder and click 'Paste' to paste the file. If the file name is in use, you may want to create a new folder and paste it there if you want to keep the existing version of the file.
    Paste File

Frequently Asked Questions

How often do we take snapshots?

  • We take a Snapshot every 3 hours during the work day at 00:00, 06:00, 09:00, 12:00, 15:00 and 18:00 and keep 12 of them
  • We take a Snapshot every day at 00:10 and keep 14 of them
  • We take a Snapshot every week on Sunday 00:15 and keep 16 of them
  • We take a Snapshot every month on the last day of the month at 00:20 and keep 4 of them

Do Snapshots affect my quota?


Can I have a file open when a snapshot is taken?

Yes. If a snapshot occurs while you have a file open, it will capture a copy of the file from the last time you saved it

Can I have more snapshots taken or have the schedule change?


Can students restore their own files?



Article ID: 1887
Thu 9/2/21 4:19 PM
Thu 9/2/21 4:20 PM