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2SV: Log in with a Temporary Access Pass (TAP)

  1. Knowledge Base
  2. Accounts, Access & Security
  3. Accounts & Passwords
account and change your Security details.  Follow the Update Security Information instructions further down on this page. Forgotten Phone or Token If you have just forgotten your phone or

How do I use the audio/video editing suites?

  1. Knowledge Base
  2. Hardware & Software
  3. Hardware, Devices & Equipment
I get started? The library will give you instructions on how to gain access to the audio/video editing suite. To use the audio/video editing workstation, you will need to log in using your

Working Remotely/Returning to Campus Guide

  1. Knowledge Base
  2. Technology Guides
phones can be forwarded to external phone numbers. For more information, view Instructions for Forwarding Mitel Phones.  VIU has a very limited number of phone lines, please do not forward phones

How does student printing work?

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. Printing, Copying & Scanning
  4. VIU Student Printing
all Ricoh devices. Please see Register Your Student ID Card (above) for instructions. From here, you can either select "Print All" or select "Print release" in the bottom-right corner and

How do I request non-employee accounts?

  1. Knowledge Base
  2. Accounts, Access & Security
  3. Accounts & Passwords
. You can find instructions for connecting to viu-guest here: Guest Wireless instructions VIU students who are taking a course that is 1 day or shorter (ie: Professional

How do I create shortcuts to access shared files in OneDrive from Teams channels?

  1. Knowledge Base
  2. Communication & Meetings
  3. Meeting & Chat Tools
on the Microsoft Teams and OneDrive versions available at the time of writing. If updates or changes have occurred, the process may vary slightly. Always refer to the latest documentation for the most accurate and up-to-date instructions.

Scan to Email

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. Printing, Copying & Scanning
Instructions: Log on to the Multifunction Device, you can do this by either entering your VIU computer account credentials on the Papercut login screen, or by tapping your student card if you

How do I update my IT Ticket?

  1. Knowledge Base
  2. Internal VIU Systems
  3. IT Client Portal
IT Ticket by adding a comment in the Feed section at the very bottom of your ticket view. Sign-in to https://technology.viu.ca, click on the My Requests button to go to your tickets, then click

Installing FindMe on Windows

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. Printing, Copying & Scanning
  4. Printer Guides
There are a couple of ways to install Find Me printers on Windows computers. Click on the header below to expand the instructions for your the desired method. Please note that when you try to

Printer Manuals and Quick Guides

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. Printing, Copying & Scanning
  4. Printer Guides
phone Ricoh at: 800.268.2032 if you are unable to log into your MyRicoh account.  If you do not have a MyRicoh account,  click here for instructions for creating and using your MyRicoh account

New Computer Guide

  1. Knowledge Base
  2. Technology Guides
, follow the instructions below to set up a VPN connection. VPN is used to establish a secure connection between a computer that is not on the VIU network (e.g. your home computer) and the VIU network

Technology Deals for Students

  1. Knowledge Base
  2. Students
student email accounts, you can set up an @stumail.viu.ca virtual email address. For instructions, visit How do I create a student virtual email address? Note: Any discounts listed below may be

How do I add a Contact to an IT Ticket?

  1. Knowledge Base
  2. Internal VIU Systems
  3. IT Client Portal
the IT Client Portal You can request to add a contact by updating your IT Ticket on the IT Client Portal. Simply add a new comment in the Feed section located at the very bottom of your ticket view

What do I do if I forgot my VIU password?

  1. Knowledge Base
  2. Accounts, Access & Security
  3. Accounts & Passwords
In the event that you have forgotten your VIU Account password, please follow the instructions below: Students I can't get into My Student Record Go to the student record page. Type your

How do I use Outlook?

  1. Knowledge Base
  2. Communication & Meetings
  3. Email & Distribution Lists
employees of VIU and is installed as part of the standard software package for VIU computers. These instructions cover basic setup and configuration of Outlook while on campus and can be used when using