How do I add an Alert to a Ticket?

A ticket alert will send you an email notification for certain stages or actions happening on your ticket.

Add an Alert to a Ticket

  1. Add an Alert to a Ticket by clicking the Add Alert button in your Ticket View

  2. You can be notified by e-mail of various stages of your IT Ticket request including when it is; completed, due, overdue or in process.
     
  3. Click the checkmark next to the alert you wish to add then click the Save button


     
  4. On your Ticket View page you will see My Active Alerts section added with the alerts listed that you've added.


     
  5. Simply click Delete next to any alerts you want to delete

 

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