Employee Phone Number Porting

Overview

Phone number porting is the process which takes a distinct cel phone number and moves it from its original provider to a new mobile provider. This is a standard practice among mobile providers.  This document outlines the process for VIU employees who wish to port their phone number out of the VIU mobile device account when leaving the institution or transitioning to a personal device.

 

Employee Responsibilities

Step 1: Contact Your Area Administrator

If you wish to port your VIU phone number to a personal account or new provider, contact your Area Administrator to initiate the process.

Step 2: Area Admin Contacts Rogers Business Services

Your Area Administrator will reach out to Rogers Business Services at:

Rogers will provide specific details on the porting process and any contractual obligations.

 

Important Contract Considerations

The next steps depend on the remaining time left on your mobile device contract:

  • Contract Balance Owing: You may be required to assume the balance of the existing contract
  • New Contract: You may need to establish a new contract directly with Rogers
  • Rogers Business Services will provide specific details based on your situation

 

Porting Process Requirements

The next step needs to be performed by the requester of the phone number port with their chosen provider, and is outside of the scope of VIU's responsibility or access to the matter. To successfully port your phone number out of the Rogers/VIU network to a new provider, you must provide the following information to your new provider:

  1. Phone Number: The VIU phone number you wish to port
  2. Account Number: The VIU Rogers account number (obtained through your Area Admin and Rogers)
  3. Device Serial Number: The IMEI or serial number of the device

Your new provider will use this information to complete the port and transfer your phone number to the new account.

 

Important Notes

IT Department Role

Mobile device orders are placed by:

  • Authorized Area Administrators
  • VIU Purchasing Department

VIU IT does not:

  • Input work orders into the Rogers system
  • Place mobile device orders
  • Handle porting requests directly

Timeline

  • The porting process timeline will be determined by Rogers and your new provider
  • Ensure you initiate the process well in advance of your departure or contract end date

 

Process Summary

Employee Request → Area Administrator → Rogers Business Services →

Contract Assessment → Information Provided to Employee →

Employee Initiates Port with New Provider → Port Completed

 

Contact Information

  • Area Administrator: Contact your department's designated administrator
  • Rogers Business Services: MyBSG4@rci.rogers.com
  • IT/Telecom: Not involved in porting process

 

 

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