How do I View and Update my IT Tickets?

Follow the steps below to view and update your IT Tickets in the IT Client Portal

Submit a ticket to IT first

Before you can view or update your tickets in the IT Client Portal you will need to submit your IT request by e-mail to ithelp@viu.ca first. This will automatically create a new IT ticket in our system and you will receive a notification reply.

View a list of your IT Tickets

1. To access the Ticket Requests page, go to https://technology.viu.ca
2. Click on the “My Requests" Button
3. Use your VIU Credentials to sign-in if you are prompted
4. Your Ticket Requests will show in a list at the bottom of the page along with a search area at the top.