How do I submit a telecom inquiry or support request?

Submit a ticket to ithelp@viu.ca with the following information:

The information provided in full should include:

  • Employee Name
  • Local Number
  • Location (building & room)
  • Detailed description of the problem
  • If your request is about a new mobile phone plan, or updating an existing one, please also provide your FIS Work Order number

The following are occasions when you may need to contact your department’s telephone service requests (TSR) User (typically area administrators):

  • Ordering a new phone set or phone line activation
  • Repairs to telephone equipment or lines
  • Requests for used phone sets or parts
  • Problems with the phone lines. For example:
    • Dead lines
    • Static
    • Caller can't dial out
  • Phone tree and call flow setup (department greeting and switchboard recordings)
  • Voicemail password resets
  • New voicemail box
  • New local numbers
  • New employee or employee leaving
  • Telephone moves
  • Changes to Call Display (max 22 characters)
  • Long Distance Codes
  • Updates to cost centres for billing
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