Windows DNS Settings (WiFi & VPN Troubleshooting)

DNS Settings on Windows

If the DNS settings are not set up to obtain addresses automatically, you may have difficulty connecting to VIU networks (VIU-Secure, VIU-Guest, VIU's VPN).  You can find information for connecting to the VIU Networks on the following articles:

• Connecting to VIU-Secure - VIU Students and Employees
• Connecting to VIU-Guest - Guests of VIU
• Connecting to EDUROAM - Members of other institutions
• Connecting to the VPN - VIU Employees and certain student groups

If you are still unable to connect after following the instructions on the above articles, or IT is asking you to check your DNS Settings, please refer to the steps below.

1. On your keyboard, push the Windows [⊞] + [R] keys at the same time
2. In the field of the pop up, type ncpa.cpl and press [Enter] on the keyboard or 'OK' on the screen

3. In the screen showing all your network connections, right-click the relevant VIU network
4. Click on 'Properties'
5. Double-click the option closest to "Internet Protocol Version 4 (TCP/IPV4)"

6. Select "Obtain an IP address automatically" and "Obtain DNS server address automatically"
7. Click 'OK' and retry connecting to the VIU network