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Problem:
When attempting to close Word, a notification appears stating, "Changes have been made to the global template, Normal.dotm. Would you like to save those changes?"
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Solution:
- Click Cancel and close Word
- Close all instances of Microsoft Office
- Open File Explorer
- Navigate to C:\users\yourname\appdata\Roaming\Microsoft\Templates
- Delete all Normal.dotm and --if you have it-- normal_OLD.Dotm.
- Restart Word
Note:
If you cannot see the AppData folder, check to seei if the folder is hidden.
To View Hidden Folders
- Click on the View option in your menu and check "Hidden Items".
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Further Assistance Required
If you need further assistance, contact the IT service desk. Be sure to provide your computer name and operating system information.