VPN: How do I connect to the VPN on macOS?

GlobalProtect VPN network

Compatibility

Please check your Mac Operating System for compatability with the below chart -

NOTE: if your Operating System does not appear in the chart below then it is not compatible with GlobalProtect and you will need to update your current Operating System.

For a more indepth and up to date assessment of compatibilty, please go to GlobalProtect

Installing GlobalProtect VPN Client

Go to https://vpn.viu.ca and log in using your VIU account credentials
Click on Download Mac 32/64 bit GlobalProtect agent to download the installer
Open the installer file (likely this will be in your Downloads folder)
Click Continue
Click Continue
Click Install
When prompted, enter your Mac’s local username and password (not your VIU credentials)
After the installation completes, click Close
Click Move to Trash to delete the installer

Connecting to the VPN

Open the GlobalProtect agent by clicking on the “globe” icon in the notification area (see screenshot below)
If you are asked for the portal address, enter vpn.viu.ca and click Connect
Enter your VIU email address (e.g. jane.doe@viu.ca) and password. Then, click Sign In.

Note: Your username will be saved but your password will not. This must be entered each time you connect to the VPN.
You will then be asked to Verify Your Identity. This is VIU's 2-Step Verification policy asking you to complete the verification steps. Depending on how you chose to setup your 2SV, you will verify either via Microsoft Authenticator app or text message. More information on VIU's 2SV policy can be found here.
You should now be connected to the VPN.

Checking the Status of Your VPN Connection

To check the status of your VPN connection, click on the “globe” icon in the macOS taskbar (see screenshot below)
You should see the following screen if you are connected to the VPN:
You should see the following screen if you are disconnected from the VPN: