VPN: How do I connect to the VPN on macOS?

Installing GlobalProtect VPN Client

  1. Go to https://vpn.viu.ca and log in using your VIU account credentials
  2. Click on Download Mac 32/64 bit GlobalProtect agent to download the installer

  3. Open the installer file (likely this will be in your Downloads folder)

  4. Click Continue
    GlobalProtect Mac Install 1

  5. Click Continue
    GlobalProtect Mac Install 2

  6. Click Install
    GlobalProtect Mac Install 3

  7. When prompted, enter your Mac’s local username and password (not your VIU credentials)
    GlobalProtect Mac Install 4

  8. After the installation completes, click Close
    GlobalProtect Mac Install 5

  9. Click Move to Trash to delete the installer
    GlobalProtect Mac Install 6

Connecting to the VPN

  1. Open the GlobalProtect agent by clicking on the “globe” icon in the notification area (see screenshot below)
    GlobalProtect Icon on Mac

  2. If you are asked for the portal address, enter vpn.viu.ca and click Connect
    Portal Address

  3. Enter your VIU username (e.g. doej) and password. Then, click Sign In.
    GlobalProtect Sign In
    Note: Your username will be saved but your password will not. This must be entered each time you connect to the VPN.

  4. You should now be connected to the VPN.

Checking the Status of Your VPN Connection

  1. To check the status of your VPN connection, click on the “globe” icon in the macOS taskbar (see screenshot below)
    GlobalProtect Icon on Mac

  2. You should see the following screen if you are connected to the VPN:
    GlobalProtect Status Step 2 Windows

  3. You should see the following screen if you are disconnected from the VPN:
    GlobalProtect Status Step 3 Windows

Disconnecting from the VPN

  1. Click on the “globe” icon in the macOS taskbar (see screenshot below)
    GlobalProtect Icon on Mac

  2. Click Disconnect
    GlobalProtect Disconnect

Details

Article ID: 1554
Created
Fri 7/23/21 4:03 PM
Modified
Sat 2/12/22 4:29 PM

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