VPN: How do I connect to the VPN on mobile? (Android/iOS)

Installing the GlobalProtect VPN Client

  1. Download the GlobalProtect app from the Google Play Store (Android) or App Store (iOS)

  2. Open the GlobalProtect app from the Android or iOS home screen

  3. Type in vpn.viu.ca in the "Address" field, then click Connect
    GlobalProtect iOS Portal
  4. GlobalProtect will ask if it can configure your VPN settings. It should look like one of the screenshots below. Click Allow or OK.
    GlobalProtect iOS Allow

    GlobalProtect Android Allow

  5. Enter your VIU username (e.g. doej) and password, then click Sign In
    GlobalProtect iOS Login
  6. You are now connected to the VPN
    GlobalProtect iOS Connected

Connecting to the VPN

  1. Open the GlobalProtect app from the Android or iOS home screen

  2. Tap the shield icon to connect
    Connect to GlobalProtect

Checking the Status of Your VPN Connection

  1. Open the GlobalProtect app from the Android or iOS home screen

  2. You should see the following screen if you are connected to the VPN:
    Connected to VPN

  3. You should see the following screen if you are disconnected from the VPN:
    Disconnected from VPN

Disconnecting from the VPN

  1. Open the GlobalProtect app from the Android or iOS home screen

  2. Tap the shield icon to disconnect
    Disconnect from VPN

Details

Article ID: 1555
Created
Fri 7/23/21 4:11 PM
Modified
Sat 2/12/22 4:30 PM

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