Introduction
With the wide adoption of Teams Calling at VIU, administrators for each department are tasked to make sure that users are added properly to the right resources to make sure that calls are routed and displayed properly. This guide will function as a resource for anyone tasked with administering their department's phone numbers and voice mail.
Adding or removing users to a Teams Calling related resource
Teams Calling uses a network resource called a Distribution List (DL) to manage features like call queue membership, voice mail access, call display, and dial-by-name. Adding or removing users to and from these DLs is done via a tool called AMA. Full instructions on how to add or remove users from Teams Calling DLs can be found at the link below:
What does a Teams Calling resource look like in AMA?
Teams Calling relies heavily on Distribution Lists to control call flow and behavior. There are four main DL types used in Teams Calling, and their naming conventions and usage are outlined below:
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DL Type
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Naming Pattern
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Purpose
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What It Controls
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Call Queue Membership
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DL_CallQueue_[DeptName]
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Determines who receives calls in a queue.
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Which users/devices ring when calls enter the queue.
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Shared Calling/Call Display
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DL_SC_CallDisplay_[DeptName]
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Controls which department number is used when calling out and which caller ID is displayed.
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Outbound caller ID presentation.
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Voicemail
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DL_VM_[DeptName]
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Act as a pointer to a shared VM mailbox (not intended for individual user membership)
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Where the queue's voice mail is delivered.
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Dial by Name
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DL_DialByName_[DeptName]
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Control which individual users within a department can be reached via: Speak by Name or Dial by Name
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Directory accessibility
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