2SV: How do I change or reset verification options?

Note: Lost your Cell Phone or Hardware Token and can no longer authenticate with 2SV? Contact IT Services to create a ticket for a 2SV reset.

This article will help you change or add 2-Step Verification methods and walk you through the steps needed to reset your methods.  2SV resets will be required if you are unable to access your account and most common when users have replaced or lost their phone, changed their phone number, or are traveling with an alternate phone number.  This is often described as being stuck in an authentication loop.

Changes you can make if you are still able to sign in

To change the Default method:
  • From your computer, go to My Security Info and sign in
  • Click Change next to Default sign-in method in the right pane.
  • Select your preferred verification method.
  • Click Confirm to commit the change

 

To add additional verification methods:
  • From your computer, go to My Security Info and sign in
  • click Add Sign-in Method
  • choose the method you want to add
  • follow the prompts to set up the new verification method

 

To delete any verification methods that are no longer valid
  • From your computer, go to My Security Info and sign in
  • click the Delete option next to that method
  • you will get a prompt to confirm your action, then the method will disappear from your list

Can't sign in - 2SV reset by IT

  1. create an IT Ticket and ask that your 2SV method(s) be reset
    • IT will need your employee or student number
  2. once IT has reset your 2SV method(s)
  3. go to outlook.office.com on a device other than your phone (if possible)
  4. sign in using your VIU email and password
  5. you should be prompted "to stay secure" and set 2SV back up
    • if you are signed in without a 2SV prompt, please sign out and back in, or open a private browsing window and start from Step 1
  6. click Next on the 'stay secure - more information required' box
  7. you have two options for setting up a 2-step verification method
    • to use the MS Authenticator App, follow the prompts on the screen
      • if you already have the Authenticator App on your phone, click Next on the prompts until you get a QR code
      • open the app on your phone and click Verified IDs on the bottom right corner to scan the QR code
      • if you do not have the Authenticator App on your phone, follow the prompts on the screen
    • to use your phone for a text verification code
      • click the bottom left link that says 'I want to choose a different sign- in method'
      • then select Phone and follow the prompts
  8. Once your 2-step verification method has been set up, you should be able to access all your VIU tools again
Print Article