Accounts & Passwords

✻ New Accounts (Employee, Student, Generic, etc.)
✻ Password Resets

Articles (25)

Pinned Article Computer Accounts and Password Resets/Changes

Pinned Article How do I change or reset my student record password?

2SV: How do I activate my new 2SV hardware token?

This article lists the steps necessary to follow to associate a brand new 2SV hardware token with your VIU computer account

2SV: How do I change or reset authentication options?

2SV: How do I select another 2SV method?

How to select from configured authentication methods

2SV: How do I set up 2-Step Verification (2SV)?

2SV: How to migrate from SMS/Voice to the Microsoft Authenticator App

2SV: I forgot or need to change my Security Key PIN

2SV: Log in with a Temporary Access Pass (TAP)

2SV: Migrating from a Hardware Token

2SV: Passwordless Authentication Using Passkeys

2SV: What is 2-Step Verification (2SV)?

Appointment Creator's Guide to Setting Up New Employees

Department Name Changes

What to consider if you change your department name

How do I change my name?

How do I set up self-service password reset?

How do VIU employee usernames work?

Setting Up Your Employee Computer Account

Setting Up Your VIU Student Computer Account

How to sign into / login to, and set up, your student computer account (email) and your 2-step verification method.

Third Party Programs with SSO Integration

Troubleshooting: Error 5303: You don't have access to this

Standard solutions to resolve error 53003: You don't have access to this.

Troubleshooting: New Employee Unable to log into VIU Learn

Outlining common reasons new employees receive errors related to incorrect username or password when logging into VIU services.

Troubleshooting: VIU Learn student log in, Invalid User ID and Password

Troubleshooting Invalid User ID and Password with VIU Learn

Types of non-employee accounts and how to request them

What do I get with a VIU account?