Troubleshooting: Unable to View HEIC Files on Windows 10

Problem:

You are unable to view HEIC files on your Windows 10 computer.

Cause:

HEIC (High Efficiency Image Format) is an image format developed by Apple and is not natively supported by the Windows Operating System. Some users use this format with their phone's camera.

Solution:

1. Install GIMP from Company Portal:

   • GIMP (GNU Image Manipulation Program) is a free and open-source image editor that supports various file formats, including HEIC.
   • Navigate to your company portal or software centre where GIMP is available for download.
   • Download and install GIMP on your Windows 10 computer.
   • Once installed, you should be able to open and view HEIC files using GIMP.

Additional Tips:

• Convert HEIC to JPEG or PNG: If you prefer not to install additional software, you can convert HEIC files to more widely supported formats like JPEG or PNG using online converters or dedicated software.