How do I use voicemail?

Voicemail Instructions - For CallPilot (Nanaimo)

• Summary Instructions: CallPilot Mailbox Summary Instructions
• Full Instructions: CallPilot Mailbox Full Instructions

Voicemail Instructions - For Mitel VoIP (Nanaimo, Cowichan, Powell River, Parksville)

• Quick Instructions: Mitel VOIP Mailbox Quick Instructions
• Full Instructions: Mitel VOIP Mailbox Full Instructions
• Mitel 6930 Voicemail Quick Reference Guide: Link to Guide

Note: Some advanced features may not be available on VIU phone sets. The IT Service Desk can't support these advanced features.

Voicemail Best Practices

Delete Voicemail Regularly

• Regularly delete your voicemail messages.
• If you can't access your voicemail, allow your area secretary to manage it during your extended absence.

Temporary Greetings (CallPilot)

Record a temporary greeting when you're away from campus, mentioning your absence and expected return date.

To set a temporary greeting:

• Enter the voicemail system.
• Press 82 for greetings.
• Press 3 for Temporary Greeting.
• Press 5 to Record, 2 to Review, 9 to set an expiry date/time, and 4 to exit.
• Don't forget to log out by pressing 83.

Accessing Voicemail (CallPilot)

• You can access your voicemail from anywhere with phone service.
• Dial voicemail number 250-740-6345.
• Enter your four-digit local or mailbox number followed by #.
• Enter your voicemail password followed by #.
• Access your voicemail as usual.
• Log off the system by pressing 83 and then hang up.