If you've recently upgraded or replaced your phone, you will need register your new phone with the Microsoft Authenticator app.
Download the Microsoft Authenticator app on your smart phone from the Google Play or iOS App Store
Open My security info
Log in with your @viu.ca email address and password
When prompted to authorize your login with the Microsoft Authenticator app, click on Sign in another way
Choose one of your alternate verification methods (such as text message or phone call). If an alternative method is not available, you will need to contact the IT Service Desk at ithelp@viu.ca for assistance.
Enter the code from the text message or phone call, then click Verify
Locate the Microsoft Authenticator method and click Delete, then OK
Click on Add Method
When prompted for which method you would like to add, select Authenticator app, then click Add
Click Next, then next again. You should now see a QR code.
Tap the plus buttonor Add account
Select Add work or school account, then Scan QR code
This will open the camera on your phone to scan the code on your computer screen. You might have to give the app permission to use your camera.
Once you scan the code on your computer screen, your account will be added to the app. Click on Next.
You will need to verify it worked. You will receive a notification on your phone to approve. Remember, only approve notifications you know you initiated (like this one).