Accounts & Passwords

✻ New Accounts (Employee, Student, Generic, etc.)
✻ Password Resets

Articles (26)

Pinned Article Computer Accounts and Password Resets/Changes

Pinned Article How do I change or reset my student record password?

2SV - Microsoft Authenticator App and Jailbroken iOS/Android Devices

MS Authenticator app will shortly be unable to function on jailbroken devices. This page defines terms and lays out steps to get around this change for affected VIU 2SV users.

2SV: How do I activate my new 2SV hardware token?

This article lists the steps necessary to follow to associate a brand new 2SV hardware token with your VIU computer account/

2SV: How do I authenticate using a 2SV hardware token?

2SV: How do I change or reset verification options?

2SV: How do I enable passwordless sign-in?

2SV: How do I select another authentication method?

How to select from configured authentication methods

2SV: How do I set up 2-Step Verification (2SV)?

2SV: How do I set up Microsoft Authenticator on a new phone?

2SV: How to migrate from SMS/Voice to the Microsoft Authenticator App

2SV: Log in with a Temporary Access Pass (TAP)

2SV: What is 2-Step Verification (2SV)?

Appointment Creator's Guide to Setting Up New Employees

Department Name Changes

What to consider if you change your department name

How do I change my name?

How do I set up self-service password reset?

How do VIU employee usernames work?

Setting Up Your Employee Computer Account

Setting Up Your VIU Student Computer Account

How to sign into / login to, and set up, your student computer account (email) and your 2-step verification method.

Third Party Programs with SSO Integration

Troubleshooting: Error 5303: You don't have access to this

Standard solutions to resolve error 53003: You don't have access to this.

Troubleshooting: New Employee Unable to log into VIU Learn

Outlining common reasons new employees receive errors related to incorrect username or password when logging into VIU services.

Troubleshooting: VIU Learn student log in, Invalid User ID and Password

Troubleshooting Invalid User ID and Password with VIU Learn

Types of non-employee accounts and how to request them

What do I get with a VIU account?