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What does my Ticket Status mean?

  1. Knowledge Base
  2. Internal VIU Systems
  3. IT Client Portal
Placeholder for Content on What does my Ticket Status mean? for clients. List all ticket status with description and matching status titles :   Open  The ticket has been entered and

Web Content

  1. Knowledge Base
  2. Communication & Meetings
  3. Website & Notifications
  4. Web Editing
  5. Best Practices
If you create a new section on your website, there must be an overview (landing) page in order for site structure and Search Engine Optimization (SEO) to function properly. You can use Microsoft

Troubleshooting: Teams Error 80090016: We're sorry-- we've run into an issue

  1. Knowledge Base
  2. Communication & Meetings
  3. Meeting & Chat Tools
bottom left corner that reports: 80090016   Cause Your employee account is not authenticated on your computer in the Email & Accounts and/or Settings Access Work or School section of your

How do I disable browser notifications?

  1. Knowledge Base
  2. Hardware & Software
  3. Software, Apps & Web Tools
pane, click on "Cookies and Site permissions." Under the "All permissions" section, click on "Notifications." Turn off "Ask before sending" to block all notifications

Software at VIU

  1. Knowledge Base
  2. Hardware & Software
  3. Software, Apps & Web Tools
Available Software Accessibility Name Description How to Access (Students) How to Access (Employees) Inspiration Visual thinking tool for

How do I order a new mobile phone and plan?

  1. Knowledge Base
  2. Communication & Meetings
  3. Phones and Voicemail
: Cellworks Communication Inc. Delivery Description: Building and Room location of the requisitioner Product Code: A100075 Account: 6405-3 Work Order

How do I submit a telecom inquiry or support request?

  1. Knowledge Base
  2. Communication & Meetings
  3. Phones and Voicemail
description of the problem If your request is about a new mobile phone plan, or updating an existing one, please also provide your FIS Work Order number The following are occasions when you may need

Digital Signage Ad Specifications

  1. Knowledge Base
  2. Communication & Meetings
  3. Website & Notifications
  4. Digital Signage
Description (brief, if necessary) Location Date and time short URL (we can create one that redirects to the actual one) Additional high resolution graphics or professional quality photographs

How do I book a room?

  1. Knowledge Base
  2. Communication & Meetings
  3. Calendars & Scheduling
processed. A brief description can be found in this General Room Booking Guide. If you used the Find a Room page to search for a room, click on the Request room booking button beside the room you would

How do I set up a Student Web Folder?

  1. Knowledge Base
  2. Communication & Meetings
  3. Website & Notifications
Trusted Sites otherwise you will receive a security error when trying to access Office files: Follow this link for more info. Before leaving this page please review the 'Web Folder Limitations' section

Navigating MyRicoh Portal for Toner and Service Requests

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. Printing, Copying & Scanning
  4. Printer Guides
) Incorrect Toner: (e.g. MP C3503) You can order the correct toner online as explained in the sections below. For conflicts with Ricoh Support, contact the IT department for assistance

Web Accessibility

  1. Knowledge Base
  2. Communication & Meetings
  3. Website & Notifications
  4. Web Editing
  5. Best Practices
Grade 9 level (check your text with the Hemingway Editor) Resources Introduction to Web Accessibility Writing Tips for Web Accessibility Writing Effective Image Descriptions Government of BC Plain Language Course Sa11y Web Accessibility Assistant Training

How do I use Company Portal?

  1. Knowledge Base
  2. Hardware & Software
  3. Software, Apps & Web Tools
on it. Click Install and the installation process will begin Note: Some software may require additional configuration or licensing to use. Check the description of the software for

How do I update my IT Ticket?

  1. Knowledge Base
  2. Internal VIU Systems
  3. IT Client Portal
IT Ticket by adding a comment in the Feed section at the very bottom of your ticket view. Sign-in to https://technology.viu.ca, click on the My Requests button to go to your tickets, then click

How do I download NVivo?

  1. Knowledge Base
  2. Hardware & Software
  3. Software, Apps & Web Tools
license key in the appropriate section. Follow this link to obtain the license key (student or employee login required). Email Confirmation: Ensure that the provided email address