In the event that you have forgotten your VIU Account password, please follow the instructions below:
Students
I can't get into My Student Record
Go to the
student record page. Type your student number in the "student number" field.
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Click I forget my Password
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Type in the email address on file in your student account
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Click Email my Online Student Record Password
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You will receive two emails from VIU. One will contain a temporary password. Copy the password to the clipboard. Use that temporary password to log in to your student record.
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You will be prompted to change your password. Use the temporary password provided as the current password.
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You may also want to change your computer account password. Follow the steps below.
I can't get into VIULearn, WiFi, Lab Computer, Library Resources (Computer Account)
Your computer account is used for logging in to computers on campus, VIU-Secure Wi-Fi, and VIULearn (D2L). The password for this may be different than your student record. If you are not able to log in to your computer account, Wi-Fi, or VIULearn it is possible that your computer account password may have expired.
Follow the link below to change your computer account password: (Note: you will need to know your current student record password)
Change my Student Computer Account Password
Employees
Option 1: Reset your password online
Option 2: Self service password reset not working? Contact the IT Service Desk!
- Phone: 1-250-740-6300 / Local 6300 (Monday-Friday 8-4:30)
- Email: ithelp@viu.ca
If you phone, please have your employee ID number ready. If you choose to send us an email, please include your employee ID number so we can assist you.
Are you a new employee?
New employees will receive their username, email address, employee ID number, and default password from their manager. You will not be able to log in to any VIU systems until you change your password from the default.
- Go to https://reset.viu.ca
- Use the temporary password provided by your manager as the current password
If you run into any issues, please contact the IT Service Desk (contact information below). If you have not received your employee number, please contact your manager to obtain this before contacting IT.
- Phone: 1-250-740-6300 / Local 6300 (Monday-Friday 8-4:30)
- Email: ithelp@viu.ca