Quick Guides

• Installing the Findme Printer (Windows 10)
• Installing the Findme Printer (MacOS)
• Installing a Direct Queue Printer
• Installing the PaperCut Client
• Getting/giving access to a shared printing account on Papercut
• How to Print a Colour Job as Greyscale
• Secure Print Release (with multiple work orders)
• Papercut SOP Copy and Scan
• Programming your Employee Card

Ricoh Guides

Activating your Card

• Forgot your Employee Card?
• Programming your new Employee Card

Using Print to Me/Findme

• How to Print and Release Print Jobs

Using Scan to Me

• How to Scan a File to your Email
• More Scanning Options

Using Copy

• How to Copy/Photocopy

Status, Misfeeds, Maintenance and Supplies

• Checking Printer Status
• Clearing a Misfeed
• Cleaning the Glass
• Replacing the Toner
• Replacing Staples
• Rebooting the Printer
• Ordering Toner
  All machines under the VIU Managed Print Services contract should be reporting low toner alerts to the Ricoh monitoring system and receiving automatic toner shipments. Replacement toner cartridges will be shipped automatically to the department prior to toner outage when a toner cartridge is replaced.
  
  To inquire about the status of an automatic toner shipment, email MyRicohSupport@Ricoh.ca. Be sure to provide the Ricoh ID number and device model and your location and contact information.
  
  In the event of special toner requirements that are outside the normal process, such as large print jobs or seasonal printing, contact MyRicohSupport@Ricoh.ca to request an advance shipment. Be sure to provide the Ricoh ID number and device model and your location and contact information.
   
• Recycling Used Toner Cartridges
  Empty toner cartridges may be sent Print Services in Building 305 Room 220 via interoffice mail for recycling.
   
• Ordering Staples
  Staples may be ordered directly from VIU Print Services. Please visit the below link to submit an order for your department copier. Please note that staples are not included in your cost be copy and will be billed separately to your department.
  https://services.viu.ca/print-services/direct-print/form/orderstaples
   
• Equipment Service
  Area administrators may place service calls through myRicoh (https://www.myricoh.ca/). This is the best way to place service calls, but you can also call 800.268.2032 or email MyRicohSupport@Ricoh.ca
  
  If you are an area administrator and do not have a myRicoh account contact ithelp@viu.ca and one of our team members can help.

Ricoh User Guides

• Ricoh SP 4520 
• Ricoh SP 5300
• Ricoh IM C3500 
• Ricoh MP C307
• Ricoh MP C3504

Ricoh How-To Videos

• Ricoh SP 5300
• Ricoh IM C3500
• Ricoh MP C307
• Ricoh MP C3504

Ricoh Quick Links

• MyRicoh
• Ricoh How-To-Videos
• Ricoh Knowledge Base