Printer Manuals and Quick Guides

Quick Guides

Ricoh Guides

Activating your Card

Using Print to Me/Findme

Using Scan to Me

Using Copy

Status, Misfeeds, Maintenance and Supplies

  • Checking Printer Status
  • Clearing a Misfeed
  • Cleaning the Glass
  • Replacing the Toner
  • Replacing Staples
  • Rebooting the Printer
  • Ordering Toner
    All machines under the VIU Managed Print Services contract should be reporting low toner alerts to the Ricoh monitoring system and receiving automatic toner shipments. Replacement toner cartridges will be shipped automatically to the department prior to toner outage when a toner cartridge is replaced.

    To inquire about the status of an automatic toner shipment, email MyRicohSupport@Ricoh.ca. Be sure to provide the Ricoh ID number and device model and your location and contact information.

    In the event of special toner requirements that are outside the normal process, such as large print jobs or seasonal printing, contact MyRicohSupport@Ricoh.ca to request an advance shipment. Be sure to provide the Ricoh ID number and device model and your location and contact information.
     
  • Recycling Used Toner Cartridges
    Empty toner cartridges may be sent Print Services in Building 305 Room 220 via interoffice mail for recycling.
     
  • Ordering Staples
    Staples may be ordered directly from VIU Print Services. Please visit the below link to submit an order for your department copier. Please note that staples are not included in your cost be copy and will be billed separately to your department.
    https://services.viu.ca/print-services/direct-print/form/orderstaples
     
  • Equipment Service
    Area administrators may place service calls through myRicoh (https://www.myricoh.ca/). This is the best way to place service calls, but you can also call 800.268.2032 or email MyRicohSupport@Ricoh.ca

    If you are an area administrator and do not have a myRicoh account contact ithelp@viu.ca and one of our team members can help.

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Details

Article ID: 5806
Created
Mon 5/29/23 3:39 PM
Modified
Wed 7/12/23 4:16 PM