What do I do if I forgot my VIU password?

In the event that you have forgotten your VIU Account password, please follow the instructions below:


What isn't working?

My Student Record
VIULearn, WiFi, VIU Computer (Computer Account)


Contact the IT Service Desk

  • Phone: 1-250-740-6300 / Local 6300 (Monday-Friday 8-4:30)
  • Email: ithelp@viu.ca

If you phone, please have your employee ID number ready. If you choose to send us an email, please include your employee ID number so we can assist you.

Are you a new employee?

New employees will receive their username, email address, employee ID number, and default password from their manager. You will not be able to log in to any VIU systems until you change your password from the default.

  1. Go to https://reset.viu.ca
  2. Use the temporary password provided by your manager as the current password

If you run into any issues, please contact the IT Service Desk (contact information below). If you have not received your employee number, please contact your manager to obtain this before contacting IT.


Article ID: 1549
Fri 7/23/21 10:48 AM
Sun 1/23/22 6:42 PM