Troubleshooting: Unable to View HEIC Files on Windows 11

Problem:

You are unable to view HEIC files on your Windows 10 computer.

Cause:

HEIC (High Efficiency Image Format) is an image format created by Apple. This format is not supported by the Windows operating system without additional software. Many users choose this format for their phone's camera.

Solution:

1. Install GIMP from the Company Portal:

   • GIMP (GNU Image Manipulation Program) is a free and open-source image editor that supports various file formats, including HEIC.
   • Navigate to your company portal or software centre where GIMP is available for download.
   • Download and install GIMP on your Windows 10 computer.
   • Once installed, you should be able to open and view HEIC files using GIMP.

Additional Tips:

• It's possible to Convert HEIC files to JPEG or PNG easily without installation using online converters or dedicated software.