Updating...

Skip to main content
Vancouver Island University Home Page
  • All
  • Knowledge Base
  • Service Catalog
Sign In
VIU Technology Portal
  • Sign In
  • Search
  • Home
  • Contact Us
  • My Requests
  • Services
  • Knowledge Base
  • More Applications
    Skip to Knowledge Base content
    • Search Articles
    1. Knowledge Base
    2. Internal VIU Systems
    3. IT Technology Portal

     IT Technology Portal

    ⁎ View, update, and create tickets
    ⁎ Navigate the Client Portal

    Articles (15)

    Frequently Asked Questions

    How do I access the IT Advisory website?

    How do I access the IT Knowledge Base?

    How do I add a Contact to an IT Ticket?

    How do I add an Alert to a Ticket?

    How do I add an Attachment to an IT Ticket?

    How do I notify IT or a Contact from a Ticket?

    How do I re-open an old or closed ticket?

    How do I search my IT Tickets?

    How do I see IT Tickets I've been added to as a contact?

    How do I update my IT Ticket?

    How do I View and Update my IT Tickets?

    How do I view my IT Tickets?

    IT Services Ticket Completion - Satisfaction Surveys

    What does my Ticket Status mean?

    Blank

    Popular Articles

    • VIU Webmail / Outlook on the Web
    • Software at VIU
    • Student Technology Guide
    • Employee Technology Guide
    • VIU Computer Accounts / How do I change or reset my password?
    View All Popular Articles

    Recent Articles

    • Software and App Purchasing Guidelines
    • Signing Into Your VIU Student Computer Account
    • Microsoft Teams Calling - Overview
    • Third Party Programs with SSO Integration
    • Teams Calling Guide
    View All Recent Articles

    Popular Tags

    • web (27)
    • Drupal (26)
    • CMS (14)
    • M365 (14)
    • Outlook (14)
    • Teams (14)
    • email (12)
    • files (9)
    • printing (8)
    • 2SV (7)
    View All Tags
    Vancouver Island University

    IT Service Desk

    Phone: (250) 740-6300 / Toll Free: 1 (833) 902-6301

    Employees: ithelp@viu.ca

    Students: StudentTechHelp@viu.ca


    Student Tech Help Chat