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2SV: How do I change or add verification options?

  1. Knowledge Base
  2. Accounts, Access & Security
  3. Accounts & Passwords
and default method at any time by opening the My Security Info page linked below and following the instructions below: From your computer, go to My Security Info and log on. To change the Default

How do I repair a Microsoft Office 365 installation?

  1. Knowledge Base
  2. Hardware & Software
  3. Software, Apps & Web Tools
installation by accessing the "Add or Remove Programs" settings and initiating the repair using the Online Repair option. Follow these step-by-step instructions to perform an online repair for your Microsoft

How do I map to shared network drives?

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. File Storage & Sharing
without having to go through a series of time-consuming steps. Mapping on Windows If you are off campus you will first need to connect to the VPN. (Instructions found here) If you are on

Where do I pick up or drop off equipment?

  1. Knowledge Base
  2. Hardware & Software
  3. Hardware, Devices & Equipment
yet received instructions from a technician, please contact the IT Service Desk at ithelp@viu.ca so we can make alternate arrangements for pickups and dropoffs.

How do students access Adobe software?

  1. Knowledge Base
  2. Hardware & Software
  3. Software, Apps & Web Tools
Adobe Instructions for Students If you want to open and read PDF files you do not need to create an Adobe ID. VIU Campus Computers- VIU has licensing for some Adobe Software. You need to create

2SV: How do I set up 2-Step Verification (2SV)?

  1. Knowledge Base
  2. Accounts, Access & Security
  3. Accounts & Passwords
Set up 2SV Authenticator App - detailed instructions.pdf ... download step by step instructions. On your computer: Once you have the Microsoft Authenticator app installed, click Next to continue Follow the prompts on the screen

Troubleshooting: Teams Error 80090016: We're sorry-- we've run into an issue

  1. Knowledge Base
  2. Communication & Meetings
  3. Meeting & Chat Tools
bottom left corner that reports: 80090016   Cause Your employee account is not authenticated on your computer in the Email & Accounts and/or Settings Access Work or School section of your

How do I get Microsoft Office 365 apps for my Personal Device?

  1. Knowledge Base
  2. Hardware & Software
  3. Software, Apps & Web Tools
? Currently enrolled VIU students Active VIU employees These instructions are intended for personal devices only. These instructions will not work on VIU computers as they already include Office

How do I disable browser notifications?

  1. Knowledge Base
  2. Hardware & Software
  3. Software, Apps & Web Tools
pane, click on "Cookies and Site permissions." Under the "All permissions" section, click on "Notifications." Turn off "Ask before sending" to block all notifications

Web Content

  1. Knowledge Base
  2. Communication & Meetings
  3. Website & Notifications
  4. Web Editing
  5. Best Practices
If you create a new section on your website, there must be an overview (landing) page in order for site structure and Search Engine Optimization (SEO) to function properly. You can use Microsoft

Windows DNS Settings (WiFi & VPN Troubleshooting)

  1. Knowledge Base
  2. Accounts, Access & Security
  3. Network Access (On & Off Campus)
 - Members of other institutions Connecting to the VPN - VIU Employees and certain student groups If you are still unable to connect after following the instructions on the above articles, or IT

VPN: How do I connect to the VPN on Windows?

  1. Knowledge Base
  2. Accounts, Access & Security
  3. Network Access (On & Off Campus)
below) If you are unable to find the Globe, follow the instructions below to install it: Install GlobalProtect Using Software Center/Company Portal Note: You will need to be on campus to

How do I upgrade existing mobile phone hardware?

  1. Knowledge Base
  2. Communication & Meetings
  3. Phones and Voicemail
transferring your data when you upgrade phones. The phone manufacturer websites have step by step instructions for backing up and transferring your phone data. This is not a service IT offers or assists with.

Installing the PaperCut Client

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. Printing, Copying & Scanning
  4. Printer Guides
give access to a shared printing account? Area Assistants can request admin permissions for Papercut in order to give employees access to shared printing accounts, instructions on how to do so are found here. Adding a shared account on Papercut

Where are computer labs located?

  1. Knowledge Base
  2. Students
being used for library instruction) Bldg 315 Room 113 (includes GIS software) - 24 workstations + 1 Instructor station Bldg 356 Room 340 (includes SPSS) - 20 workstations + 1 Instructor station