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How do I access my employee email?

  1. Knowledge Base
  2. Communication & Meetings
  3. Email & Distribution Lists
 > Exchange Enter your VIU email address, then tap Next. You can also enter an account description. Tap Next, then tap Sign In Enter your VIU password, then tap Sign In Follow the prompts on the

Zoom: How do I use Zoom?

  1. Knowledge Base
  2. Communication & Meetings
  3. Meeting & Chat Tools
virtual office hours, and share resources, digital media, or any application that runs on the desktop. Use the links below to jump to a specific section: How do I create a licensed Zoom account

How do I send an email as an attachment?

  1. Knowledge Base
  2. Communication & Meetings
  3. Email & Distribution Lists
 Microsoft Outlook. Select the appropriate email message. With the message selected, click More in the Respond section of the menu ribbon at the top, then click Forward as attachment. This

Microsoft Teams: How do I use Teams?

  1. Knowledge Base
  2. Communication & Meetings
  3. Meeting & Chat Tools
below. If you have specific questions or need further assistance, feel free to contact the IT Service Desk. Use the links below to jump to a specific section: Teams Overview Videos Resources

QZ Tray --printing from ISAPPs

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. Printing, Copying & Scanning
  4. VIU Employee Printing
listed as the title under the product section. Troubleshooting QZ tray cannot run on multiple sessions; only one person can be logged into the computer at one time. Ask users to perform a

How do I take a screenshot on my device?

  1. Knowledge Base
  2. Hardware & Software
  3. Software, Apps & Web Tools
: Take a full screen screenshot  Take a partial screenshot  Take a window screenshot Tips: On your keyboard, to change the section that you want to screenshot, you can also

What is Managed Print?

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. Printing, Copying & Scanning
following information: Device serial number Brief description of the problem you are experiencing with the device Note: If the location and contact that shows in the Service Management is not

Student Technology Guide

  1. Knowledge Base
  2. Technology Guides
technology functions at VIU. Where can I find out more? You can find information on available student positions at the VIU Campus Career Centre website in the On-Campus Employment section

New Computer Guide

  1. Knowledge Base
  2. Technology Guides
access to once you receive your new computer. Open Outlook and write down both the names of shared mailboxes as well as any calendars in the Shared and Other calendar sections. Step 5: Put

How do I borrow equipment?

  1. Knowledge Base
  2. Learning & Research
  3. Library Systems
A variety of equipment is available for loan to VIU students and employees through the VIU Library. The equipment collection includes laptops, computer accessories, photography equipment, audio and

How do I use Remote Desktop?

  1. Knowledge Base
  2. Accounts, Access & Security
  3. Network Access (On & Off Campus)
What is Remote Desktop? Remote desktop connection is a way to access your VIU Desktop from your home computer. Usually, this is so you can access software that is installed on your VIU computer

VIU Community - IT Client Portal Training Workshop

  1. Knowledge Base
  2. Internal VIU Systems
  3. IT Client Portal
On December 6th, our VIU IT department revealed a new IT Service Management platform to better serve the VIU community and prepare us for the future.   Watch this pre-recorded training video to

Text

  1. Knowledge Base
  2. Communication & Meetings
  3. Website & Notifications
  4. Web Editing
  5. Best Practices
Keep content up-to-date and accurate throughout the year as events happen and changes are made to your department. Best Practice would be to, at minimum; perform an annual website content review each

Images and Video

  1. Knowledge Base
  2. Communication & Meetings
  3. Website & Notifications
  4. Web Editing
  5. Best Practices
Images Ensure that all images are copyright free or are used in compliance with the license terms described on the page where the image was acquired. An image or graphic used on the website

Add Members to a Shared Print Account in PaperCut

  1. Knowledge Base
  2. Files: Store, Share & Print
  3. Printing, Copying & Scanning
  4. Printer Guides
Introduction Shared print accounts are like a team wallet for printing. Instead of everyone having their own wallet, a whole department shares one. This shared account is linked to the department's