2SV: How do I set up 2-Step Verification (2SV)?

1. On your computer, open the Additional security verification page.

2. You may be asked to log in.  Choose "Work or School Account" if given a choice, then enter your @viu.ca email address and click Next

3. Enter your VIU account password and click Sign in

4. Click Next on the More information is required screen.

5. On your smart phone: Download the Microsoft Authenticator app on your smart phone from the Google Play or iOS App Store. Do not sign in to it yet.

   • If you already use the Microsoft Authenticator App for another company, you can add another ID.  Click on this link to download step by step instructions.

6. On your computer: Once you have the Microsoft Authenticator app installed, click Next to continue

7. Follow the prompts on the screen.

If you want more detailed instructions for how to install the Microsoft Authenticator App,  please click to download a PDF with step by step instructions and screen captures.

NOTE: The Microsoft Authenticator App for Android requires Android 8.0 or higher. iPhones require iOS 14 and up.
If your phone is not able to update to a current OS, you can still use it with Option 2 - receive a text or phone call.

NOTE: Once the Microsoft Authenticator app is setup and enabled you may be prompted for a pin number - this is the same pin that you unlock your phone with.

1. On your computer, open the Additional security verification page.

2. You may be asked to log in.

3. You may be asked to log in.  Choose "Work or School Account" if given a choice, then enter your @viu.ca email address and click Next

4. Enter your VIU account password and click Sign in

5. Click Next on the More information is required screen.

6. Click I want to set up a different method

7. Choose Phone, then click Confirm

8. Follow the prompts on the screen.

What is a 2SV hardware token and why would I use it?

If you don't have a cell phone number, or prefer not to use the app, you can request a hardware token with a digital display or audio readout.  A hardware token is a small device that displays the 6-digit codes as your 'second step' for logging into 2SV. Hardware tokens are recommended for those who don't have a cell phone number, or prefer not to use the Microsoft Authenticator app. Hardware tokens are provided for free to current faculty and staff who have active appointments.

Report lost or stolen hardware tokens to the IT Service Desk

If you no longer need, or want to use, your hardware token, you can return it to the IT Service Desk.